MYOB Advanced Upgrade Process Update

As part of new feature additions, security enhancements and compliance updates MYOB continuously work on improving Advanced by releasing new versions of the software that all clients are entitled too as part of their software subscription. MYOB will generally release one major update per year as well as three to four minor enhancement/compliance updates throughout the year as needed.

As we want and encourage all clients to take full advantage of all features and enhancements available in newer versions of MYOB Advanced, we understand that upgrades take up our client’s time, internal resource allocation and not all upgrades go as smoothly as they can. As a result, our team at Stratus has been working on a new and improved upgrade process that we continue to refine all the time to help lessen some of the load for our clients and improve their upgrade experience. Some of the key features of our upgrade process are:

• We request sandbox testing sites for all our clients to ensure a separate testing environment where the users are free to test all required functions without the risk of affecting their production sites. Sandbox sites are created at least 30 days prior to the upgrade date to allow sufficient time for testing, for clients with more complex customisations or 3^rd party integration a testing period of 60 days is requested.
• We provide a testing template highlighting key areas and business processes that need to be tested in the sandbox environment.
• Regular communications with all clients during the testing period to ensure that testing is being done on the client’s side, resolving all questions and issues as they are being raised.
• Dedicated resources within our consulting and development teams to deal with MYOB Advanced Upgrades.
• More complex sites will have a dedicated technical consultant to guide our clients throughout the entire upgrade process.
• Have technical consultants and developers available on ‘standby’ on the morning post the upgrade to deal with any issues that may arise because of an upgrade.

With our improved upgrade process, we are now able to upgrade between 50-60 clients each month. We are looking forward to working with all of our clients to ensure the upgrade goes as smooth as possible and becomes a great customer experience.

The Team at Stratus.